Refund Policy — Luminous Kingdom

Summary

All purchases of Luminous Coins are final and non-refundable in most circumstances. Please read this policy carefully before purchasing.

1. General Policy

All sales of Luminous Coins are considered final upon successful payment confirmation. Because Luminous Coins are a virtual digital product delivered instantly to your in-game account, we are generally unable to offer refunds once delivery has been confirmed.

2. Eligible Refunds

✓ Eligible for Refund

Coins were not delivered to your account within 24 hours of a confirmed payment.
A duplicate charge occurred due to a technical or payment processing error.
You were charged an incorrect amount due to a pricing error on our end.

3. Non-Eligible Refunds

✗ Not Eligible for Refund

Change of mind after purchase.
Dissatisfaction with in-game items, ranks, or perks purchased using coins.
Account banned due to violation of our server rules.
Coins spent in-game that you wish to recover.
Server downtime or maintenance periods.
Incorrect Minecraft username entered at checkout — please double-check before purchasing.
Purchases made by unauthorized use of your payment method — contact your bank directly.

4. How to Request a Refund

To submit a refund request, contact us via our Discord server within 7 days of your purchase. Your request must include:

Refund requests submitted after 7 days of the purchase date will not be considered.

5. Refund Processing

All approved refunds are processed back to the original payment method via Stripe. Processing time is typically 5–10 business days depending on your bank or card issuer. We will notify you via email once the refund has been issued.

6. Chargebacks

⚠ Important

Filing a chargeback or payment dispute for a legitimate purchase without contacting us first will result in an immediate and permanent ban from Luminous Kingdom. If you have a concern about a charge, please contact us via Discord before initiating a dispute with your bank.

7. Contact

For refund requests or payment questions, contact us via our Discord server or visit luminouskingdom.net. We aim to respond to all inquiries within 48 hours.